Refund and Returns Policy

Live Plants – Return Policy

Because cactus plants are living organisms, we do not accept returns on live plants once they have been shipped.

This policy helps us maintain strict quality standards and ensures that all plants remain healthy and safe from potential contamination or stress during transit.

Live Plant Guarantee (Damaged or Unhealthy Plants)

We stand behind the quality of our plants and offer a Live Plant Guarantee.

If your plant arrives:

  • Severely damaged

  • Dead on arrival

  • In poor condition due to shipping

Please contact us within 24 hours of delivery.

To request a replacement or refund, you must provide:

  • Your order number

  • Clear photos of the plant and packaging

  • A brief description of the issue

Once reviewed, we may offer:

  • A replacement plant (if available)

  • Store credit

  • A partial or full refund (depending on the situation)

Non-Live Products (Accessories, Tools, Kits)

We accept returns on non-living items such as:

  • Cactus soil and growing supplies

  • Germination kits

  • Tools and accessories

  • Pest and insect treatment products

Return Conditions:

  • Item must be unused and in original condition

  • Return request must be made within 7 days of delivery

  • Customer is responsible for return shipping costs

Once the returned item is received and inspected, we will process a refund.

Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped.

If you wish to cancel your order, please contact us as soon as possible.

Once an order has been shipped, it cannot be canceled.

Refund Processing Time

Approved refunds are processed within 3–7 business days after review.

Refunds will be issued to the original payment method used during checkout.

Please note that processing times may vary depending on your payment provider.

Non-Refundable Situations

We do not offer refunds or replacements in the following cases:

  • Incorrect shipping address provided by the customer

  • Delivery delays caused by shipping carriers

  • Minor cosmetic imperfections in plants

  • Damage caused after delivery due to improper care

  • Failure to contact us within the required timeframe (24 hours for plants)

Customer Responsibility

Customers are responsible for ensuring proper care of cactus plants after delivery.

This includes:

  • Using well-draining cactus soil

  • Providing appropriate sunlight

  • Following proper watering practices

  • Maintaining suitable growing conditions

Improper care may result in plant stress or damage, which is not covered under our policy.

How to Request a Refund or Report an Issue

To report a problem or request a refund, please contact our support team with the required details.

Email: sales@rarecactusnursery.com

Please include:

  • Order number

  • Photos (if applicable)

  • Description of the issue

Our team will respond promptly and work toward a fair resolution.